Data Protection Policy

Junglee App's Privacy Policy — Your information is our responsibility

Everything we collect while you use Junglee App, why we collect it, and how we keep it safe is laid out transparently in this policy. Your trust is our most valued asset.

Last updated: January 2026
Language: English
SSL Encryption Protected

How We Your Data Is Secure Keep

The steps we take to protect your privacy on Junglee App

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SSL/TLS Encryption

Every transaction and data exchange is protected with 256-bit SSL encryption. No one outside the platform can view or read your data.

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Never Sold to Third Parties

Junglee App never sells your personal information to advertisers or third parties. Your data is used solely to operate the platform.

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Secure Data Storage

All user data is stored on secure servers and undergoes regular security audits. Multi-layer firewalls are in place to prevent unauthorised access.

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Transparent data use

Everything we collect and why is clearly stated in this privacy policy. We have no hidden agenda.

Your Control

You can view, correct, or request deletion of your data at any time. Your information belongs to you.

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Cookie Controls

We provide full details on which cookies we use and why. You also have the option to disable non-essential cookies at any time.

Data Collection Summary

Data Type When It Is Collected Purpose
Name & Contact Details At Registration Account Creation & Verification
Mobile number Registration & Payments OTP Verification & Transactions
National ID During KYC Verification Identity Verification
Payment Information Deposits & Withdrawals Transaction processing
Gaming History In every game session Ensuring fair play & support
Device & IP Information Time of login Security & Fraud Prevention
Cookie Data On site visit Improving Your Experience
1

Introduction & commitment

Welcome to Junglee App. This privacy policy explains how Junglee App (referred to as "we", "us", or "the platform") collects, uses, and protects your personal information.

We believe transparency is the foundation of trust. That is why Junglee App's privacy policy is written in plain, straightforward language — no complex legal jargon. Our goal is to make sure you clearly understand what we do and do not do with your information.

This Privacy Policy applies to all Junglee App services — including the website, mobile app, and gaming platform. By using Junglee App, you are considered to have agreed to this policy.

Our commitment in brief: Your information will be used solely to operate the platform. We will never sell your data, share it with unnecessary third parties, or use it for marketing without your consent.

2

What Information We Collect

Junglee App collects different types of information in different situations. Details are provided below:

Information collected at registration:

  • Full name and date of birth (for age verification)
  • Mobile number & email address
  • Password (stored in encrypted form, never as plain text)
  • District or division of residence

Information collected during KYC verification:

  • National ID (NID) or passport copy
  • Selfie or live photo (for identity verification)
  • Proof of Address (where applicable)

Information collected automatically during use:

  • IP Address & Device Type
  • Browser & operating system information
  • Login & logout times
  • Gaming History & Bet Records
  • Transaction history

We only collect information that is necessary. We do not ask for unnecessary or excessive personal details. If you are ever asked for information that seems unreasonable, please let our support team know.

3

How We Use Your Information

Junglee App uses your information only for specific, legitimate purposes. The main reasons we process your data are:

  • Account Management: To create, manage, and secure your account.
  • Identity Verification: As part of the KYC process to prevent fraud and misuse.
  • Transaction processing: To process deposits and withdrawals securely.
  • Customer Support: To help our support team resolve your issues quickly.
  • Ensuring Security: To detect and prevent suspicious activity.
  • Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
  • Platform improvement: To analyse usage statistics and improve the user experience.
  • Promotional communications: To inform you about offers and bonuses, with your consent only.

Important: We never sell your data to ad networks or use it for profiling. Junglee App's privacy policy makes no compromises on this.

4

Information Sharing Policy

Junglee App may share your personal information with third parties only in limited circumstances and for specific reasons:

  • Payment Processors: Only the information necessary to complete transactions is shared with mobile banking providers such as bKash, Nagad, and Rocket.
  • KYC Verification Provider: Documents may be shared with authorized verification agencies to confirm your identity.
  • Legal Authorities: Information may be disclosed to the relevant authorities in the event of a court order or legal obligation.
  • Technology service provider: Server hosting and security service providers may access data to a limited extent, but are bound by our confidentiality agreement.

Outside of the cases listed above, Junglee App does not share your information with any third party — including advertising companies, data brokers, or any party for commercial purposes.

5

Data Protection Measures

Junglee App uses industry-leading technology to keep your data secure:

  • 256-bit SSL encryption: All data transfers are encrypted.
  • Password Hashing: Your password is never stored in plain text.
  • Two-Factor Authentication (2FA): OTP verification for an added layer of security.
  • Firewall & DDoS protection: To prevent unauthorized access and attacks.
  • Regular Security Audits: Periodic audits conducted by third-party experts.
  • Access Controls: Only authorised personnel may access specific data.

Security Tips: Use a strong password to keep your account secure, never share it with anyone, and contact support immediately if you notice any suspicious activity.

6

Cookie Policy

Junglee App uses cookies to improve your experience on the platform. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: To maintain your login session and keep the platform running properly. The site cannot function without these.
  • Performance Cookies: To analyze which pages are used most — entirely anonymously.
  • Functional cookies: To remember your language preferences and settings.
  • Marketing cookies: To show you relevant offers, with your consent only.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to some platform features.

7

Your Rights

As a Junglee App user, you have the following rights over your data:

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Right to Access

You can request to know what information we hold about you.

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Right to rectification

You may request corrections to any inaccurate or outdated information.

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Right to erasure

You can request that your data be deleted under certain circumstances.

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Right to Restrict Processing

You can request that we stop using your information for specific purposes.

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Data Portability

You can request a copy of your data or ask for it to be transferred elsewhere.

Right to withdraw consent

You may withdraw your consent to data processing at any time.

To exercise these rights, write to our support team. We typically respond within 3 business days.

8

Child protection policy

Junglee App strictly does not serve anyone under the age of 18. Protecting minors is a core part of our privacy policy.

  • Age verification is mandatory at the time of registration.
  • Date of birth is verified during the KYC process.
  • No data belonging to minors is knowingly collected or stored.
  • If an underage account is identified, it is immediately closed and all associated data is deleted.

For Parents: If your child has accidentally created an account on Junglee App, please contact our support team immediately. We will act promptly and delete all associated data.

9

Third-Party Links & Services

Junglee App may use third-party payment gateways or technology services on the platform. These third parties have their own privacy policies, which Junglee App does not control.

We work only with trusted, verified partners and have non-disclosure agreements (NDAs) in place with each of them. Even so, we recommend reviewing the privacy policies of any third-party payment pages you use.

  • Our payment partners are PCI-DSS certified.
  • Third parties cannot view your password or gaming history.
  • Only the minimum information required to complete a transaction is shared.
10

Data Retention Period

Junglee App does not retain your information longer than necessary. Our general policy is:

  • Active account data: Retained for as long as the account remains active.
  • Inactive Account Data: Deleted 2 years after the last login, though financial records may be exempt.
  • Transaction records: Retained for up to 5 years in accordance with legal and financial regulations.
  • KYC Documents: Retained for up to 3 years after account closure.
  • Support conversations: Deleted 1 year after the issue is resolved.

If you request account closure, we will delete your information as soon as possible. However, certain data may need to be retained for a defined period due to legal obligations.

11

Privacy Policy Updates

Junglee App may update this privacy policy from time to time. We will notify registered users of any significant changes via email or an in-platform notification before they take effect.

  • The "Last Updated" date will always be displayed at the top of the page.
  • For major changes, you will be notified at least 7 days before the update takes effect.
  • If you do not agree to the updated policy, you may request to close your account.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

Recommendation: Please visit this page from time to time to stay up to date with our latest privacy policy.

12

Contact & complaints

If you have any questions or complaints about this Privacy Policy, or wish to exercise your data rights, please get in touch. Junglee App's dedicated privacy team is here to help.

  • Support email: [email protected]
  • Live chat: available 24/7
  • Response time: typically 1–3 business days
  • Data rights requests: completed within a maximum of 30 days

Last updated: January 2026. All previous versions are superseded by this version.

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Junglee App is committed to protecting your information. Register today and enjoy a safe gaming experience.

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