Junglee App's Terms & Conditions — Complete Guide

By using Junglee App (hereinafter referred to as the "Platform"), you confirm that you have fully read, understood, and agreed to these Terms and Conditions. These Terms constitute a legally binding agreement between Junglee App and its users.

Junglee App reserves the right to update these Terms and Conditions at any time. Registered users will be notified in advance of any significant changes. Continued use of the Platform after any changes will be considered acceptance of the updated Terms.

These Terms and Conditions are written in English for the convenience of users in Bangladesh. However, the English version shall prevail for the purposes of legal interpretation.

To open an account on Junglee App, the following conditions must be met:

• You must be 18 years of age or older.
• Online gaming is not legally prohibited in your country of residence.
• All information provided at the time of registration must be truthful and accurate.
• No more than one account may be registered per person.
• Multiple members of the same household may use separate accounts, but if they share the same device or IP address, support must be informed in advance.

A copy of your National ID (NID), passport, or driving licence may be requested for account verification. Full KYC verification is mandatory before any withdrawal can be processed.

Junglee App currently supports deposits via bKash, Nagad, and Rocket. The following rules apply to all payment transactions and are mandatory:

• The minimum deposit amount is BDT 100.
• Deposits must be made from a mobile banking account registered in your own name.
• Payments made from third-party accounts or under a different name will not be accepted and will be returned.
• Deposits are typically credited to your account within 5 to 15 minutes.
• If there is a delay due to system downtime or payment gateway issues, please contact the support team.

The following rules apply when withdrawing winnings from Junglee App:

• The minimum withdrawal amount is BDT 200.
• Withdrawals can only be made to a mobile banking number registered in your own name.
• Withdrawals will not be processed until KYC verification is complete.
• Payments are usually processed within 15 to 30 minutes; during peak hours, it may take up to 24 hours.
• A maximum daily withdrawal limit applies; VIP members are entitled to a higher limit.
• Bonus funds cannot be withdrawn directly — withdrawal is only available after wagering requirements have been met.

Junglee App offers a variety of bonus promotions. Each bonus comes with its own terms and conditions, which should be read carefully before accepting any offer.

General bonus rules:

• All bonuses come with wagering requirements, which typically range from 10x to 30x the bonus amount.
• Bonus funds may only be used on approved games.
• After claiming a bonus, wagering must be completed within the specified timeframe; the bonus will be forfeited upon expiry.
• Multiple bonuses may not be used simultaneously unless explicitly permitted.
• Any attempt to abuse bonuses will result in the bonus being cancelled and the account may be placed under review.
• The welcome bonus is available to new members only and can be claimed once at the time of the first deposit.

All games on Junglee App are regularly audited by independent third-party auditors to ensure international standards are met. Every game outcome is determined impartially using Random Number Generator (RNG) technology.

• In the event of a dispute over a game result, the server log files will be treated as the definitive evidence.
• If a game is cancelled due to a technical error, all bets will be refunded.
• If your internet connection is lost during a live game, the game result will be saved on the server.
• Winnings may be voided if game rules are violated.

The following activities are strictly prohibited on junglee app:

• Playing games using bots, scripts, or any automated software.
• Attempting to claim bonus benefits by opening multiple accounts.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Money laundering or transactions involving illegal funds.
• Unauthorized access to another user's account.
• Harassment of platform staff or other users.
• Creating an account under a false identity or using someone else's identity.

Protecting your personal information is Junglee App's top priority. Full details on how we collect, store, and use your data are available in our Privacy Policy.

• Your information will never be sold to third parties.
• Information may need to be disclosed to authorities in order to comply with legal obligations.
• All data is protected with SSL encryption.
• Even after an account is closed, certain information may be retained for a specified period as required by law.

For more details, visit our Privacy Policy Read.

Junglee App is firmly committed to responsible gaming. Gaming is a form of entertainment, not a source of income — please keep that in mind when you play.

• You can set your own deposit limits, session limits, and loss limits at any time.
• The self-exclusion feature allows you to temporarily or permanently suspend your account.
• If problematic gaming is detected, our team actively steps in to provide support.
• To protect minors, the use of parental control software is strongly recommended.

To learn more about Responsible Gaming, visit our Responsible Play Visit the page.

Junglee App reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of any part of these Terms and Conditions.
• If fraudulent or suspicious activity is detected on the account.
• If false or incomplete information is found during KYC verification.
• Extended periods of inactivity (typically 12 months).
• At the user's own request.

You may request account closure at any time by contacting the support team. You will be given the opportunity to withdraw any eligible balance before the account is closed; however, this may not apply in cases of rule violations.

Junglee App is not liable for the following:

• Game losses resulting from internet disconnection.
• Delays or errors caused by third-party payment gateways.
• Account loss resulting from the user's own negligence or password sharing.
• Unforeseen technical failures or force majeure situations.

Junglee App reserves the right to modify, add to, or withdraw these Terms and Conditions at any time. Registered users will be notified of significant changes via email or platform notification in advance.

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We provide assistance in English and will do our best to resolve your issue promptly.

• Support Email: [email protected]
• Live Chat: Available 24/7
• Response time: typically within 1 to 3 hours